Frequently Asked Questions

WHAT DO I NEED TO PROVIDE FOR MY CARE COMPANION?

Your Care Worker will need a private, fully furnished bedroom with appropriate storage for clothes and belongings and an internet connection so they can access Noble’s technology systems to manage your care and support.

I HAVE A SPECIFIC MEDICAL CONDITION. IS NOBLE STILL SUITABLE?

Yes. We don’t provide nursing care, but our Care Workers are trained to support people with long-term and life-limiting conditions including dementia, Parkinson’s and cancer. We’ll also arrange specialist training specific to your needs where necessary and work in partnership with your healthcare team to ensure your care is well-rounded and effective. We also offer palliative care and end of life care to people with an end-stage prognosis. Our Care Workers are highly skilled in supporting people at the end of life in a sensitive, reassuring, private and dignified way.

CAN I HAVE NOBLE LIVE-IN CARE IF I LIVE WITH MY PARTNER OR FAMILY?

Yes. Noble can support an individual living with other adults or a couple if you and your partner or person you live with both require care and support.

WILL MY CARE COMPANION SUPPORT ME DURING THE NIGHT?

Yes. We’ll discuss your needs in detail during your personalised assessment and create a care plan and quote that reflects these.

WHEN WILL MY CARE COMPANION TAKE BREAKS?

Your Care Worker is entitled to 14 hours of breaks each week. This may be taken as 2-hour breaks each day, or by mutual agreement, flexibly around your needs throughout the week. If you need continuous support, family, friends or a paid domiciliary care service can support you during your Care Worker’s breaks.

WHAT HAPPENS IF MY CARE COMPANION IS ILL OR LEAVES?

Noble Live-in Care is delivered as a fully managed service. That means that we are responsible for all staffing issues including arranging immediate cover from within our emergency response team should your Care Worker fall ill or leave. You’ll never be left without care and support.

HOW WELL PREPARED WILL MY CARE COMPANION BE BEFORE THEY ARRIVE?

All Care Workers complete our Department of Health and Social Care recognised induction training and regular refresher training as a minimum. If you have health condition, or specific needs e.g. around using assistive equipment or medication, your Care Worker will undertake further specialist training, ensuring they can support you safely and confidently. Before their arrival, your Care Worker will be briefed in your unique needs and care plan so they can get started immediately.

WHAT WILL HAPPEN IF MY NEEDS CHANGE?

Your appointed Care Manager will undertake regular reviews with you to ensure your care and support continues to meet your needs. In between scheduled reviews, your Care Worker will talk over any observations about your changing needs with you and ask your Care Manager to bring forward their next review. Your personal care plan will be adjusted, and we’ll work with other health professionals to ensure you receive all the help and medical support you need.

HOW MUCH WILL NOBLE LIVE-IN CARE COST?

Noble Live-in Care offers a truly personalised service, tailored to you. Every package of care we design is priced individually and according to your unique requirements. Our team will be pleased to discuss pricing with you without any obligation. Rest assured, it is comparable to residential care.