Getting Started with Noble
Engaging Noble Live-in Care is simple and straightforward.
Begin your Noble journey today.
Getting Started with Noble & Our Live-in Care
1. GIVE US A CALL
Call us on 0333 121 2601 for a chat. We’ll strive to understand your needs and circumstances and explain what Noble Live-in Care can offer.
2. HOME VISIT
If you like what you hear, we would be delighted to pay you a visit at home. During our meeting, we’ll complete a thorough assessment of your needs and work in partnership with you to devise a support plan that reflects your chosen lifestyle and routines, and targets your personal goals.
3. ACCEPTING OUR OFFER
We’ll ask you to sign a service contract to agree to our quote and terms and conditions. From there we can agree on a mutually convenient start date and begin making plans for your Care Worker’s arrival.
4. MEETING YOUR CARE COMPANION
We go to great lengths to match you with a Care Worker who shares your values, lifestyle and interests to ensure you develop a great relationship from the outset. We’ll introduce you to your proposed Care Worker via a personal profile to help you get to know them prior to their arrival.
5. YOUR CARE COMPANION ARRIVES
Your Care Worker will arrive on the agreed date at an agreed time. They will have been briefed on your unique support plan and expectations so they can get started straight away.
6. FOLLOWING UP
We’ll allow a week for you to get to know your Care Worker and experience every aspect of their support, then we’ll give you a call to arrange a follow-up visit and ensure you are satisfied with the service you are receiving.
Frequently Asked Questions
WHAT DO I NEED TO PROVIDE FOR MY CARE WORKER?
Your Care Worker will need a private, fully furnished bedroom with appropriate storage for clothes and belongings and an internet connection so they can access Noble’s technology systems to manage your care and support.
I HAVE A SPECIFIC MEDICAL CONDITION. IS NOBLE STILL SUITABLE?
Yes. We don’t provide nursing care, but our Care Workers are trained to support people with long-term and life-limiting conditions including dementia, Parkinson’s and cancer. We’ll also arrange specialist training specific to your needs where necessary and work in partnership with your healthcare team to ensure your care is well-rounded and effective. We also offer palliative care and end of life care to people with an end-stage prognosis. Our Care Workers are highly skilled in supporting people at the end of life in a sensitive, reassuring, private and dignified way.
CAN I HAVE NOBLE LIVE-IN CARE IF I LIVE WITH MY PARTNER OR FAMILY?
Yes. Noble can support an individual living with other adults or as a couple if you and your partner or the person you live with both require care and support.
WILL MY CARE WORKER SUPPORT ME DURING THE NIGHT?
Yes. We’ll discuss your needs in detail during your personalised assessment and create a care plan and quote that reflects these.
WHEN WILL MY CARE WORKER TAKE BREAKS?
Your Care Worker is entitled to 14 hours of breaks each week. This may be taken as 2-hour breaks each day, or by mutual agreement, flexibly around your needs throughout the week. If you need continuous support, family, friends or a paid domiciliary care service can support you during your Care Worker’s breaks.
WHAT HAPPENS IF MY CARE WORKER IS ILL OR LEAVES?
Noble Live-in Care is delivered as a fully managed service. That means that we are responsible for all staffing issues including arranging immediate cover from within our emergency response team should your Care Worker fall ill or leave. You’ll never be left without care and support.
HOW WELL PREPARED WILL MY CARE WORKER BE BEFORE THEY ARRIVE?
All Care Workers complete our Department of Health and Social Care recognised induction training and regular refresher training as a minimum. If you have a health condition, or specific needs e.g. around using assistive equipment or medication, your Care Worker will undertake further specialist training, ensuring they can support you safely and confidently. Before their arrival, your Care Worker will be briefed in your unique needs and care plan so they can get started immediately.
WHAT WILL HAPPEN IF MY NEEDS CHANGE?
Your appointed Care Manager will undertake regular reviews with you to ensure your care and support continues to meet your needs. In between scheduled reviews, your Care Worker will talk over any observations about your changing needs with you and ask your Care Manager to bring forward their next review. Your personal care plan will be adjusted, and we’ll work with other health professionals to ensure you receive all the help and medical support you need.
HOW MUCH WILL NOBLE LIVE-IN CARE COST?
Noble Live-in Care offers a truly personalised service, tailored to you. Every package of care we design is priced individually and according to your unique requirements. Call us for a live quote.